Job Description

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Well-versed in taking telephone calls and handling stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company

Koosh Collection is a growing hospitality and restaurant group focused on creating unique experiences for our guests and building a strong team of talented, passionate, and dedicated people.

Our collection includes different hotels, restaurants, and hospitality concepts, each with its own personality, culture, and style. We believe that great hospitality starts with great people, which is why we are always looking for talented, motivated, and unique individuals who want to grow with us and make a difference.

At Koosh Collection, our leaders work together to maintain high standards of guest service, quality, and hospitality across our properties while giving our team members opportunities to learn, grow, and develop their careers.

We are looking for people who are ready to bring their personality, talent, creativity, and passion for hospitality to our team.

Come grow with Koosh Collection and be part of something unique.

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